Return or exchange an item – our 100% money back guarantee
- If you are not completely satisfied with your online purchase, simply return the item to us in its original condition within 14 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- EXCEPTION: Sorry, but digital products cannot be exchanged.
- Please note:
- Goods will only be accepted for return if they are sent within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send certified or with other tracking as well as using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.